The Desire Resort is situated a short 20 minutes drive away from the international airport of Cancún (CUN). Cancún City can be reached within a 25 minutes drive. Getting to Playa del Carmen will take around 45 minutes by car. Several excursion destination are within a comfortable reach from the Desire Resort. The sister hotel Desire Pearl is 11 km away from the Desire Resor Riviera Maya. If you are planning to visit the Desire Peal, we advice taking a taxi (approx. 25,- USD). However, it is also possible to walk along the beach (approx. 2,5 hours). Please keep in mind that, as a guest of one of the Desire Resorts, you can only access the other hotel with a day-pass (150.- USD per couple).
For Aphrodite Travel clients, the airport transfer to the Desire Resort is included if you book a 7-night stay.
The shuttle service is not operated by Aphrodite Travel
We are collaborating with the local transport company Van-Travel (formererly Cancún Transfer). Please note the general terms and conditions of Van-Travel and the explanations on your hotel / travel voucher.
In order to reserve the airport transfer for you, we need your flight details.
You can submit these during the booking process, call us or send us an e-mail.
If you do not submit your flight details, the airport transfer can not be arranged for you.
After picking up your luggage, please go to the exit, where a driver will wait for you holding a Van Travel sign.
Arrival Terminal 2
When arriving at terminal 2, you will find a narrow corridor in the shape of a "Y".
Usually the Van Travel driver waits on the right side, behind a metal fence in front of a restaurant called "Meeting Point".
Arrival Terminal 3
When arriving at terminal 3, use the only available exit.
You will enter a spacious area, where representatives of the travel agencies are waiting for their clients. Here you will find you Van Travel driver
If for any reason you can not find the driver at the airport, please use a public telephone and call the local number 998 - 210 33 17, which you also can find on your transfer voucher.
In the past, pirate taxi drivers have frequently kept passengers from using their scheduled transfer.
These taxi drivers are sometimes asking the double or triple of the amount of a regular fee.
On your way towards to the exit, after passing customs clearance, several "promoters" will make you offers. At times, they can even ask for your passport or ticket. Do not stop or talk to these persons.
They will cause you to lose at least 30 minutes of your time, will give you unsolicited information, will make false promises and, most importantly, they cause you to miss your pick-up service.
The airport transfer service offers a transfer for up to 2 persons (including 2 suitcases and hand luggage).
It costs 90,- USD for the transfer from Cancún Airport (CUN) to the Desire Resort and on your departure day from the Desire to Cancún Airport (CUN).
The route can not be changed. The driver needs around 25 minutes.
If you don't use your transfer or you don't show up at the meeting point (Meeting Point), your transfer is considered canceled.
A refund of the transfer price is in this case excluded.
The driver will wait max. 60 minutes for you after your plane has landed.
If you have scheduled an airport transfer, one change to the arrival and departure times can be made free of charge. Any further change is charged with 11,90 €. Alternatively, you can change your transfer directly through Van Travel free of charge.
Cancelations are possible up to 72 hours before the scheduled arrival time, in case of cancellations less than 72 hours before arrival a cancellation fee of 50% from the transfer price will be charged.
You can reach Van-Travel 24/7. The staff speaks English and Spanish. For contact details, please see your hotel or transfer voucher.
On the day of your departure, please be in the lobby of the hotel on time. The drive will wait for you up to 15 minutes. If you don't show up in the lobby within 15 minutes after the scheduled pick up time, you will have to use a taxi at your own expense.
If you have received the airport transfer free of charge included in your room reservation, a refund (e.g. a reduction of the price for the room or a cash refund) is excluded.
Flight delays are monitored by Van-Travel, you do not need to inform Van-Travel in such cases. The driver will expect you according to the updated arrival time. However, please inform us about possible flight cancelations.